How can I cancel my subscription?

To cancel a recurring subscription just click 'Stop auto-renewal' from your account page. You can also email hi@sejda.com.

The Desktop Week Pass and Perpetual License are one-time charges, not recurring subscriptions. The Week Pass automatically downgrades to free after 7 days.

Will my subscription be automatically renewed?

The Desktop Week Pass and Perpetual License are one-time charges, not recurring subscriptions. The Week Pass automatically downgrades to free after 7 days.

Desktop Annual is a recurring subscription and will continue until you cancel.

Subscriptions auto-renew at the end of each term and you will be charged for the subsequent term.

Does Sejda Desktop process files locally?

Yes, with Sejda Desktop files are processed on your computer, not uploaded to our servers.

How does enterprise deployment work?

See these instructions on how to deploy Sejda Desktop using a volume license key in an enterprise environment.

Subscription vs Perpetual license

A perpetual license allows you to use the software without monthly or annual renewals.

Upgrades are not included with a Perpetual license.

You purchase only the current version (5.x). Upgrades to future versions (6.x) are not included free. When a new version is released you can continue using your older purchased version, without upgrading.

A subscription allows you to use the software for as long as the subscription is active.

Upgrades are included so you can install the latest version and use the newest features. When the subscription ends the software automatically downgrades to the free version.

What is the difference between Sejda Desktop and Sejda Web?

Sejda Web is the online, browser-based service, where files are uploaded and processed on our servers.

Sejda Desktop is an application that you can install on your computer and files are processed locally, on your computer.

I'm seeing "Your license is not valid for this version"

Perpetual licenses are valid only for the purchased software (major) version.

Solution: Download an older version

Example: At the time of purchase the latest version is 3.2.1 Your license is valid for all 3.x releases. You get free updates to all 3.x releases. Your license is not valid for the next release: 4.x.

How do I know which version I purchased?

Your account page displays your license keys, the software version they are valid for, and a download link.